Online Appeals Process
To appeal against a Parking Charge Notice (PCN) please read carefully the below.
If you wish to appeal against a PCN, you must do so within 28 days of the date of notice or within the time period stipulated on the notice / document you have received. You can appeal using the online form on this page or by sending your appeal to PP Ltd, PO Box 624, Exeter, EX1 9JG.
All appeals must detail the reasons for the appeal, including name, address, vehicle registration and the PCN number. Please make sure full details are supplied. Incomplete appeals will not be considered.
Before making an appeal you may wish to read the consumer advice provided by the British Parking Association at www.britishparking.co.uk/Public-advice and familiarise yourself with your parking rights and information on which can be found at www.knowyourparkingrights.org
Once an appeal has been received, the case will be placed on hold until your case has been considered. If you have supplied an e-mail address, you will normally be notified as to the outcome of your appeal by e-mail. Therefore, please ensure that your e-mail address is serviceable.
We aim to respond in writing or by email (if provided) within 14 days from the date your appeal is received. If your appeal is rejected, then you will be eligible to use the independent appeals service, POPLA. Details will be made available at the appropriate time. You will also have a further 14 days from the date of our response to pay the discounted rate, provided that you have appealed within the first 14 days of receiving the PCN. If you appeal to POPLA you will lose the right to pay the discounted amount.
APPEALS CANNOT BE CONSIDERED OVER THE TELEPHONE OR BY SENDING AN E-MAIL. WE CURRENTLY ONLY ACCEPT APPEALS SENT USING THE ONLINE FORM BELOW OR SENT TO US BY POST.
Please check your Junk E-mail folder in case a response to your appeal has been delivered there instead of your Inbox. We advise that you add firstname.lastname@example.org to your safe senders list to ensure delivery.
All appeals entered by the online form are logged as received Monday – Friday between 9am -5pm (excluding Bank Holidays) and reply timescales relate to these timings. All postal email reply timescales start from when the appeal is opened & logged onto our system. All fields marked with an * are required to be completed.
Please Note: You can only appeal one Parking Charge Notice at a time. To appeal more than one, please submit another form once the first one is completed.